Support

We usually respond within 1–2 business days. Complex issues may take longer while we investigate.

Make sure you’re signed in with the same Apple ID used to buy the app. Open the app and look for “Restore Purchases” in Settings. On macOS or iOS, Family Sharing purchases may take a few minutes to appear.

Confirm you’re using the same Apple ID. Then open the app and use “Restore Purchases.” If it still doesn’t unlock, restart the device and try again. If the App Store shows the charge but the app stays locked, contact us with your App Store receipt.

All App Store billing and refunds are handled by Apple. You can request a refund via Apple’s problem reporting page. If you need purchase details for support, attach your App Store receipt when contacting us.

If Family Sharing is enabled for this app, eligible family members using their Apple IDs can install it at no extra cost. Some in-app purchases may not be shareable depending on Apple’s rules.

Subscriptions are managed in your Apple ID settings. On iOS: Settings → [Your Name] → Subscriptions. On macOS: App Store → Your Name → Account Settings → Subscriptions.

Requirements vary by app. Check the App Store listing for the minimum iOS/iPadOS or macOS version, device compatibility (e.g., Apple Silicon vs. Intel), and storage needs.

Update to the latest app and OS versions, reboot the device, and try again. If it persists, reinstall the app. On macOS, ensure you’re not blocking required permissions (e.g., Photos, Microphone). Send us crash details or a screen recording if possible.

The app only requests permissions needed for core features (e.g., importing photos or recording audio). You can change permissions anytime in System Settings (macOS) or Settings (iOS).

In the app, open Settings/About. Alternatively, on iOS: Settings → General → iPhone Storage → [App]. On macOS: Finder → Applications → [App] → Get Info.

Most features that don’t require online services work offline. Functions that depend on cloud sync, license checks, or online content need connectivity.

When enabled, your data can sync via iCloud between devices signed in with the same Apple ID. Ensure iCloud Drive is on and the app has iCloud access. Sync timing is controlled by iCloud and may take a few minutes.

macOS may block access outside approved folders. Use the app’s file picker to grant access. For automations or full scanning, you may need to grant permissions like “Full Disk Access” in System Settings → Privacy & Security.

If we run a TestFlight, we’ll publish an invite link. Beta availability is limited and features may change before release.

We prioritize accessibility. If you encounter issues with VoiceOver, Dynamic Type, or contrast, let us know where and how it affects your workflow.

Availability can vary by region. If you switch stores, previously purchased apps may not be listed. If the app is available in your new region, download it again with the same Apple ID.

All App Store updates are delivered via the App Store. On macOS, open the App Store → Updates. On iOS, open the App Store → Account → Updates.